Refund policy

Right of withdrawal You have 14 days from receipt of your order to exercise your right of withdrawal, without giving any reason (article L221-18 of the French Consumer Code). To do so, email us at hello@singular.coffee with your order number. We will send you the return address.

Opened bags Coffee must be returned in its original bag, sealed and unopened. An opened bag cannot be taken back: coffee is a foodstuff that can no longer be resold once unsealed (article L221-28 of the French Consumer Code).

Returns Send the products back no later than 14 days after informing us of your withdrawal. Return shipping costs are at your expense.

Damaged parcel or wrong order If your parcel arrives damaged or you received a different coffee from the one you ordered, email us at hello@singular.coffee within 14 days of delivery, with a photo if possible. We will send you the right product or refund you, at no cost to you.

Refunds We refund the full amount paid, including the original shipping costs, no later than 14 days after being informed of your withdrawal, using the payment method used for the order. We may wait until we have received the products before issuing the refund.